Medicaid Recipient Helpline

If you are a Medicaid recipient or the parent or guardian of a Medicaid recipient and have questions about Medicaid coverage, call toll free 800-780-9972 statewide Monday through Friday between 8 a.m. and 5 p.m. After hours, please leave a message and your call will be returned the following business day. You may also e-mail the Helpline staff at memberhelp@gainwelltechnologies.com.

A Recipient Services representative can answer questions about what services are covered by Medicaid and can provide you with a list of health care professionals, health facilities, and other providers that are enrolled with the Alaska Medicaid program.

If you have a question about what services Medicaid covers or about using your Medicaid, you may find the answer in the Alaska Medicaid Recipient Handbook​.