Notice: Division of Public Assistance offices are available through the Virtual Contact Center at 800-478-7778 regardless of your location. You can reach offices by phone between the hours of 8:00am and 5:00pm and visit lobbies for limited services from 9:00am to 4:00pm. Calls are answered in the order they were received and callers have the option to leave a call back number without losing their place in line.
Applications can be submitted telephonically through the
Virtual Contact Center (VCC) or in paper. Drop boxes are checked daily.
Email are responded to within 2 business days. If you have not received a response within 2 business days (48 hours) please contact
hssdpadirectoroffice@alaska.gov.
Statewide ProcesssingThe Division processes work in a statewide manner, therefore documents submitted for eligibility determination is distributed to staff in locations across the state for processing. Due to electronic document record keeping processes, the division is able to process incoming work as it is received in any location staff are working. The majority of staff in the division are working from home.
Office Hours
Business hours are weekdays from 8:00am to 5:00pm with lobbies open from 9:00am until 4:00pm. Interviews are conducted telephonically: Monday-Friday from 8:00am to 3:00pm.
The division is looking to expand working hours from 7:00am to 7:00pm and to include Saturdays in the near future. This change would also allow for an expanded timeframe to schedule required interviews beyond 8:00am to 3:00pm.
Offices
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Northern
Fairbanks District Office
675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520
Nome District Office
214 E. Front Street
Nome, AK 99762
Mailing Address: 675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520
Peninsula
Homer District Office
3670 Lake Street, Suite 200
Homer, AK 99603
Kenai Peninsula Job Center
11312 Kenai Spur Hwy., Suite 2
Kenai, AK 99611
Southcentral – Anchorage/ Mat-Su
University Center
3901 Old Seward Highway, Suite 131
Mat-Su District Office
855 W. Commercial Drive
Wasilla, AK 99654
Fax: 888-269-6520
Southeast
Juneau District Office
10002 Glacier Hwy., Suite 200
Juneau, AK 99801
Mailing Address: PO Box 110642
Juneau, AK 99811-0642
Fax: 888-269-6520
Ketchikan District Office
2030 Sea Level Drive, Suite 301
Mailing Address: PO Box 5560
Ketchikan AK 99901
Fax: 888-269-6520
Sitka District Office
304 Lake Street, Suite 101
Sitka, AK 99835
Fax: 888-269-6520
Southwest
Bethel District Office
460 Ridgecrest Drive, Suite 121
Bethel, AK 99559
Mailing Address: PO Box 365
Bethel, AK 99559
Fax: 888-269-6520
Kodiak District Office
211 Mission Road, Suite 101
Kodiak, AK 99615
Fax: 888-269-6520
Program Offices
Statewide Toll-free Phone: 800-478-7778
University Center
3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Fax: 907-269-6520; 888-269-6520
Policy Team
PO Box 110640
Juneau, AK 99811-0640
Fax: 907-465-5254
Verifications - Out of State Benefits
Verifies Alaska program Participation
The division reserves the right to refuse service to individuals on the basis of harassment.