Deb Etheridge
Director

Lobby hours:
9:00 a.m. to 4:00 p.m.
VCC/Phone hours:
8:00 a.m. to 5:00 p.m.

Phone: 800-478-7778
Fax: 888-269-6520
hss.dpa.offices@alaska.gov

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For non-clinical questions related to the COVID-19 outbreak, please contact 2-1-1.

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Public Assistance Offices

Notice: Division of Public Assistance offices are available through the Virtual Contact Center at 800-478-7778 regardless of your location. You can reach offices by phone between the hours of 8:00am and 5:00pm and visit lobbies for limited services from 9:00am to 4:00pm. Calls are answered in the order they were received and callers have the option to leave a call back number without losing their place in line. Applications can be submitted telephonically through the Virtual Contact Center (VCC) or in paper. Drop boxes are checked daily.

Email are responded to within 2 business days. If you have not received a response within 2 business days (48 hours) please contact hssdpadirectoroffice@alaska.gov.

Status: All offices open during normal business hours, with lobby services Tuesday through Thursday 9am-4pm

Virtual Contact Center

Contact our Virtual Contact Center (VCC) at 800-478-7778 or email our offices at hss.dpa.offices@alaska.gov.
October 3, 2022 - Tips when calling the VCC
Timelines for service – What you can Expect
- MAGI Medicaid ~ 45 days
- Disability-based Medicaid ~ 90 days
- All other programs ~ 30 days
- SNAP expedited service ~ 7 days
- Heating Assistance and General Relief Assistance ~ Emergency based
We will continue to improve our systems and processes to give Alaskans the fastest possible service. Please use these tips for contacting our VCC to address any questions you may have.
October 3, 2022 - Language Interpretation Services
Did you know that DPA offers no-cost language interpretation services for people when they interact with the department? Callers can reach the division’s Virtual Contact Center in their preferred language, by using the numbers provided for commonly spoken languages that are listed on our Foreign Language Support page.
September 13, 2022: The Virtual Contact Center (VCC) is limiting options for callers on Wednesdays. Read more about our newWednesday Service Schedule to know what to expect and how to find the right queue.

One Email for All Offices
People can contact all offices by email at hss.dpa.offices@alaska.gov.

Secure Messaging is also available at dpa.offices@hss.soa.directak.net (requires a DSM account.)

One Fax for All Offices
DPA’s statewide toll-free fax number is 888-269-6520, and Anchorage area residents can dial 907-269-6520.

Statewide Processsing

The Division processes work in a statewide manner, therefore documents submitted for eligibility determination is distributed to staff in locations across the state for processing. Due to electronic document record keeping processes, the division is able to process incoming work as it is received in any location staff are working. The majority of staff in the division are working from home.

Office Hours

Business hours are weekdays from 8:00am to 5:00pm with lobbies open from 9:00am until 4:00pm. Interviews are conducted telephonically: Monday-Friday from 8:00am to 3:00pm.

The division is looking to expand working hours from 7:00am to 7:00pm and to include Saturdays in the near future. This change would also allow for an expanded timeframe to schedule required interviews beyond 8:00am to 3:00pm.