Public Assistance Offices
Notice: Division of Public Assistance offices are available through the Virtual Contact Center at 800-478-7778 regardless of your location. You can reach offices by phone between the hours of 8:00am and 5:00pm and visit lobbies for limited services from 9:00am to 4:00pm. Calls are answered in the order they were received and callers have the option to leave a call back number without losing their place in line. Applications can be submitted telephonically through the Virtual Contact Center (VCC) or in paper. Drop boxes are checked daily.
Email are responded to within 2 business days. If you have not received a response within 2 business days (48 hours) please contact hssdpadirectoroffice@alaska.gov.
To avoid delays please send any documents and information to the hss.dpa.offices@alaska.gov address.
Office Status
All offices open during normal business hours, with lobby services Tuesday through Thursday 9am-4pm
Virtual Contact Center
- Contact our Virtual Contact Center (VCC) at 800-478-7778 or email our offices at hss.dpa.offices@alaska.gov.
- October 3, 2022 -
Tips when calling the VCC
Timelines for service – What you can Expect
- MAGI Medicaid ~ 45 days
- Disability-based Medicaid ~ 90 days
- All other programs ~ 30 days
- SNAP expedited service ~ 7 days
- Heating Assistance and General Relief Assistance ~ Emergency based
We will continue to improve our systems and processes to give Alaskans the fastest possible service. Please use these tips for contacting our VCC to address any questions you may have.
- October 3, 2022 - Language Interpretation Services
Did you know that DPA offers no-cost language interpretation services for people when they interact with the department? Callers can reach the division’s Virtual Contact Center in their preferred language, by using the numbers provided for commonly spoken languages that are listed on our Foreign Language Support page.
One Email for All Offices
People can contact all offices by email at hss.dpa.offices@alaska.gov.
Note: If you are emailing us about an existing Public Assistance case, please include your name and date of birth in your email to us so we can quickly identify you.
Secure Messaging is also available at dpa.offices@hss.soa.directak.net (requires a DSM account.)
One Fax for All Offices
DPA’s statewide toll-free fax number is 888-269-6520, and Anchorage area residents can dial 907-269-6520.
Statewide Processsing
The Division processes work in a statewide manner, therefore documents submitted for eligibility determination is distributed to staff in locations across the state for processing. Due to electronic document record keeping processes, the division is able to process incoming work as it is received in any location staff are working. The majority of staff in the division are working from home.
Office Hours
Business hours are weekdays from 8:00am to 5:00pm with lobbies open from 9:00am until 4:00pm. Interviews are conducted telephonically: Monday-Friday from 8:00am to 3:00pm.
The division is looking to expand working hours from 7:00am to 7:00pm and to include Saturdays in the near future. This change would also allow for an expanded timeframe to schedule required interviews beyond 8:00am to 3:00pm.
Offices
Jump to:
Northern
Fairbanks District Office
675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Nome District Office
214 E. Front Street
Nome, AK 99762
Mailing Address: 675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Peninsula
Homer District Office
3670 Lake Street, Suite 200
Homer, AK 99603
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Kenai Peninsula Job Center
11312 Kenai Spur Hwy., Suite 2
Kenai, AK 99611
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Southcentral – Anchorage/ Mat-Su
Anchorage
University Center
3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Fax: 907-269-6520; 888-269-6520
hss.dpa.offices@alaska.gov
Mat-Su District Office
855 W. Commercial Drive
Wasilla, AK 99654
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Southeast
Juneau District Office
10002 Glacier Hwy., Suite 200
Juneau, AK 99801
Mailing Address: PO Box 110642
Juneau, AK 99811-0642
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Ketchikan District Office
2030 Sea Level Drive, Suite 301
Mailing Address: PO Box 5560
Ketchikan AK 99901
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Sitka District Office
304 Lake Street, Suite 101
Sitka, AK 99835
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Southwest
Bethel District Office
460 Ridgecrest Drive, Suite 121
Bethel, AK 99559
Mailing Address: PO Box 365
Bethel, AK 99559
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Kodiak District Office
211 Mission Road, Suite 101
Kodiak, AK 99615
Fax: 888-269-6520
Email: hss.dpa.offices@alaska.gov
Program Offices
Statewide Toll-free Phone: 800-478-7778
Email: CCPO@alaska.gov
University Center
3901 Old Seward Highway, Suite 131
Fax: 907-269-6520; 888-269-6520
Policy Team
PO Box 110640
Juneau, AK 99811-0640
Fax: 907-465-5254
Email: hss.dpa.policy@alaska.gov
Verifications - Out of State Benefits
Verifies Alaska program Participation
Email: verifications@alaska.gov
The division reserves the right to refuse service to individuals on the basis of harassment.