Division of Public Assistance (DPA) Offices

Homer District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

3670 Lake Street, Suite 200
Homer, AK 99603
Fax: 888-269-6520

Kenai Peninsula Job Center

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

11312 Kenai Spur Hwy., Suite 2
Kenai, AK 99611
Fax: 888-269-6520

The division reserves the right to refuse service to individuals on the basis of harassment.

Fairbanks District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520

Nome District Office

Office hours 9 a.m.- 4 p.m.
Services are limited to general inquiries at this time

214 E. Front Street
Nome, AK 99762
Mailing Address: 675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520

The division reserves the right to refuse service to individuals on the basis of harassment.

Anchorage

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

University Center
4001 Ingra Street, Suite 131
Anchorage, AK 99503
Fax: 907-269-6520; 888-269-6520

Mat-Su District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

855 W. Commercial Drive
Wasilla, AK 99654
Fax: 888-269-6520

The division reserves the right to refuse service to individuals on the basis of harassment.

Juneau District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

10002 Glacier Hwy., Suite 201
Juneau, AK 99801
Mailing Address: PO Box 110642
Juneau, AK  99811-0642
Fax: 888-269-6520

Ketchikan District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

2030 Sea Level Drive, Suite 301
Ketchikan AK 99901
Fax: 888-269-6520

Sitka District Office

Office hours 9 a.m.- 4 p.m.
Services are limited to general inquiries at this time

304 Lake Street, Suite 101
Sitka, AK 99835
Fax: 888-269-6520

The division reserves the right to refuse service to individuals on the basis of harassment.

Bethel District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

460 Ridgecrest Drive, Suite 121
Bethel, AK 99559
Mailing Address: PO Box 365
Bethel, AK 99559
Fax: 888-269-6520

Kodiak District Office

Office hours 9 a.m.- 4 p.m. (interviews close at 3 p.m.)
Full Service M-Th, Limited clerical service Fri.

211 Mission Road, Suite 101
Kodiak, AK 99615
Fax: 888-269-6520

The division reserves the right to refuse service to individuals on the basis of harassment.

Child Care Program Office

Statewide Toll-free Phone: 800-478-7778
Email: CCPO@alaska.gov

​Long Term Care

University Center
4001 Ingra Street, Suite 131
Fax: 907-269-6520; 888-269-6520

Policy Team

PO Box 110640
Juneau, AK 99811-0640
Fax: 907-465-5254
Email: hss.dpa.policy@alaska.gov

The division reserves the right to refuse service to individuals on the basis of harassment.

Virtual Call Center

800-478-7778
Hours: 8 a.m. to 5 p.m., Monday through Friday

Note: Option to speak with staff after 3 p.m. may be limited because of call volume.

Options

 (subject to change)

• Check your case status through the automated system
  (not including WIC or child care and some types of Medicaid)
• Office hours and contact information
• Long Term Care or Child Care
  (if direct extension is not available)
• Next available agent (all callers)

Services 

The following services may be available (subject to change):

• Emergency Medicaid (including pregnancy and newborn coverage)

• Quest cards, medical coupons, direct deposit, form request
• Report or follow-up on reported changes, to give proof such as job or rent
• General questions and referrals to community resources

Instead of calling

Fax or email applications, information or reports of change:

• Fax: 888-269-6250 statewide; 907-269-6520 Anchorage area
• Email: hss.dpa.offices@alaska.gov
  Note: If you are emailing us about an existing Public Assistance case, please include your name and date of birth in your email to us so we can quickly identify you.

Equal opportunity provider. Interpreter services available at no cost. Accommodation available upon request to individuals with disabilities. TDD: Alaska Relay 7-1-1

The division reserves the right to refuse service to individuals on the basis of harassment.

Secure Document Upload Portal

You can find the link to this portal in Related Resources, below.

Use this service to upload the following kinds of digital documents to DPA:

• Information we asked for
• Changes you need to report
• Direct deposit requests
• Applications, recertifications, or renewals for any program
• Any associated documents:
• Paystubs, IDs, birth certificates, rent and utility bills, etc.

Status checks and general inquiries should be directed tohss.dpa.offices@alaska.gov or our Virtual Contact Center (VCC) at 800-478-7778.

Important! If you have an existing Public Assistance case, please include your name, last 4 digits of your Social Security Number, and date of birth so we can identify you.

Acceptable file types for documents are: .bmp, .jpg, .jpeg, .png, .gif, .tif, .tiff, and unprotected (not password protected) .pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx

If you encounter technical issues while trying to complete or submitting your form, please contact the support desk at aries.ssp.support@alaska.gov.

WARNING: This system may contain U.S. Government information, which is restricted to authorized users ONLY. Unauthorized access, use, misuse or modification of this computer system or of the data contained herein or in transit to/from this system constitutes a violation of Title 18, United States Code, Section 1030 and may subject the individual to Criminal and Civil penalties pursuant to Title 26, United States Code, Sections 7213, 7213A (the Taxpayer Browsing Protection Act) and 7431. This system and equipment are subject to monitoring to ensure proper performance of applicable security features or procedures. Such monitoring may result in the acquisition, recording and analysis of all data being communicated, transmitted, processed or stored in this system by a user. If monitoring reveals possible evidence of criminal activity, such evidence may be provided to Law Enforcement Personnel.

ANYONE USING THIS SYSTEM EXPRESSLY CONSENTS TO SUCH MONITORING.