Help
Website updates, known issues, and plans to fix them
Overview
This page shares the progress we've made over the past two years as we work towards our goals to modernize our website.
We'll keep this page updated with:
- The challenges we’re working on
- Where they fall on our priority list
- What we’re doing to improve your experience
- Tips to help you find what you need
We’re proud of how far we’ve come, but a project this big takes time. Some parts of the site are still being connected or fixed. In short, there’s still more work to do.
We're committed to finishing the job—making the website easier to use and helping you find important information quickly.
Current Challenges
We’re using a continuous improvement approach to make sure our website better meets the needs of the people who rely on it for on-time information and access to services.
We know there are still some issues, and we’re actively working to fix them.
Thank you for your patience as we make these improvements!
Work in progress
Search results aren't great... yet!
Search results aren't great... yet!
Impact
- Search results continue to list PDFs first, instead of the webpages that host those documents, forms, and other items. Users report difficulty and frustration in finding what they are looking for quickly.
What we are doing
- Applying more "weight" to the topic, education, service, and resource pages, making it easier for the system to find them first.
- Adding additional key words to help the system find the terms that people are used to referring to when looking for items.
- Changing titles of items to a more consistent naming structure to improve predictable outcomes.
Coming soon
Coming soon
In the coming months, the site will add language translation, chat, and better display and search features—all designed to make the website easier to use and more accessible for everyone!
How to navigate our website
Browse the site by page type to find what you need faster:
Page types
Services
Services
These pages explain a health program or service. They include forms, contact info, and resources to help you get care or support.
Education
Education
Organizations
Organizations
There are a few things you can check if you're still having trouble:
Important updates
Web addresses have changed
Web addresses have changed
Pages look different now
Pages look different now
Older content has been archived
Older content has been archived
In most cases, information older than 24 months has been removed from the main site and placed in the State Library System
Why did the website change?
Now more than ever, it's important for Alaskans to understand how changes around us may affect our health care system. This new website was created to share updates, explain impacts, and show what actions are being taken—quickly and clearly.
By using modern tools, we can better support our mission: to promote the health, well-being, and self-sufficiency of all Alaskans.
Main goals for the website
Refreshed
Archive old content to make it easier to find more current, accurate information
Refreshed
Archive old content to make it easier to find more current, accurate information
Content that's been transitioned to our archive can be found in the Alaska State Archive System
Reorganized
Present content by topic, service, and audience type, not by division or program
Reorganized
Present content by topic, service, and audience type, not by division or program
Connected
Display related services, educational information, and external links
Connected
Display related services, educational information, and external links
Connect Alaskans to our work by sharing related services, educational information, and external links at the bottom of pages to inform users of additional areas of support or information that may relate to their original search
Optimized
Support all mobile devices
Optimized
Support all mobile devices
Use a responsive design to make it easier to use documents, forms, and other items, like pictures and screenshots
Accessible
Improve accessibility and usability
Accessible
Improve accessibility and usability
Use plain, common language, and remove access barriers
Your feedback matters
Our goal is continuous improvement, and your feedback is vital. Report any issues using the “Find a problem?” survey link at the bottom of each page.