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Contact our Virtual Contact Center (VCC) at 800-478-7778 Instructions: DO NOT select the Automated system option. Simply remain on the line and select option 4 for a HAP/LIHEAP representative.
Or email us at: firstname.lastname@example.org
FY 2024 Income Guidelines
For each additional household member, add $803.
Heating Assistance Program (HAP)
Please ensure applications that are sent by email include the required signatures.
The Heating Assistance Program assists households with income at or below 150% of the federal poverty income guidelines, who have a minimum of $200 in out-of-pocket heating costs per year, and meet all other eligibility criteria. The benefit is a one-time payment to the household’s vendor, sent to the vendor, and applied to the customer’s account as a credit. It is open to homeowners and renters.
Benefits are planned for delivery beginning October 1 for FY 24. The Benefit Information Hotline will be available for clients to check the status of their application. Clients will need to access their information using the application ID listed on their current year application received notice.
One benefit is issued per “season” which runs from October 1 through April 30. For more information, please visit our Client Resources page
. The last day to apply for heating assistance each season is April 30. The new benefit year begins on October 1, at which time residents can reapply for a benefit for the new season.
The program can also assist with deposits to establish service in subsidized rental buildings in which heat is included in the rent but the tenant pays for their own electric or gas for cooking. This component is known as the Subsidized Rental Housing Utility Deposit (SRHUD). Applications for the Subsidized Rental Housing Deposit are accepted year-round:2024 SRHUD Program application