FAQ for parents and families

Where can I find a child care provider?

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You can find a child care provider by using the Provider Search in the  Alaska Child Care Information System (AKCCIS). Here you can find licensed and exempt child care facilities, license status, compliance information, and Child Care Assistance provider participation. 

Where can I find assistance for child care expenses?

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For assistance with child care expenses, visit the Child Care: For Parents and Families page.

Child Care Assistance eligible families with children with special needs can visit the Alaska Inclusive Child Care Program (AlaskaIN!) page. 

I would like to file a complaint or concern regarding a child care provider, who should I contact?

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Submit your complaint or concern online through the Alaska Child Care Information System complaint portal. 

If you have a complaint or concern regarding a state-licensed child care provider, contact the Child Care Program Office at (907) 269-4500, toll free at 888-268-4632, or via email to CCPO@alaska.gov  

If you have a complaint or concern regarding a Municipality of Anchorage child care provider, contact the Municipality of Anchorage’s Child Care Licensing Office.

What is Alaska IN!?

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The Alaska Inclusive Child Care Program is a statewide, collaborative effort focused on increasing the quality and availability of inclusive child care programs for children with special needs who are participating in the Child Care Assistance Program.  Visit the Alaska IN! page for more information. 

What is thread?

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thread is Alaska’s child care resource and referral network offering services to families, early childhood educators and education programs, and communities statewide. The organization started in 1985 as Child Care Connection in Anchorage. In 2009, it became thread, partnering with Thrivalaska and AEYC-SEA to provide statewide child care services until 2023. The name signifies the “common thread” connecting support for Alaska’s families and educators. Now, thread operates statewide with staff in Anchorage, Fairbanks, Juneau, Wasilla, and the Kenai, supporting affordable, high-quality early childhood education for over three decades. 

FAQ for child care providers

How do I become a child care provider in Alaska?

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For information on the types of providers in Alaska, visit the Child Care: Provider Types page.   

To become an Approved Provider, complete the Approved Provider Application Packet.

To become an In-Home Provider, complete the In-Home Provider Application Packet.

To become a licensed home, group home, or center, submit your application online through the Alaska Child Care Information System (AKCCIS)

For additional information and guidance on submitting your licensed facility application online, visit MOODLE.

How do I file a complaint?

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Submit your complaint or concern regarding a child care provider online through the Alaska Child Care Information System complaint portal

To report a concern about an incident involving a child in care or to file a complaint against a child care provider, please email CCPO@alaska.gov or call the Child Care Program Office at 907-269-4500 or toll free at 888-268-4632. 

How do I apply to become a Child Care Assistance Program participating provider?

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Contact thread, or Alaska Family Services Inc.,the resource networks for families and child care providers, determined by region.   

How do I apply to become a Child Care Grant provider?

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Visit the Child Care Grant Program page for more information. 

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