Alaska Quest Card
Alaska contracts with Fidelity Information Services, LLC (FIS) to
maintain Alaska Quest Card accounts. FIS provides an Internet site Quest
Card holders can use to access their accounts. Card holders can use
this secure site to check their Quest card account activity, download an
account statement and change their PIN.
The Division of Public Assistance issues Supplemental Nutrition
Assistance Program (SNAP) and other benefits to low-income households
through the Alaska Quest card. The Quest card is an Electronic Benefits
Transfer (EBT) card that can be used to purchase eligible food and other
items at grocery stores and Farmer's Markets.
Alaska SNAP provides food benefits to low-income households to buy
food products from authorized stores and Farmer's Markets statewide. Learn more about SNAP.
The
Anchorage Farmers’ Market accepts SNAP benefits. To use these benefits
at this market, recipients should first visit the information booth
where their Quest card will be debited for the amount that they want to
spend and exchanged for tokens that can be spent at any participating
vendor at the market. For more information such as the market location
and hours of operation, please consult the market’s website at www.anchoragefarmersmarket.org. Farmers’ markets and farm stands can sign up to accept SNAP through the USDA SNAP and Farmers Markets website, or call 1-877-823-4369.
SNAP public retailer information
The Alaska Temporary Assistance Program (ATAP)
provides cash assistance and work services to low-income families with
children to help them with basic needs while they work toward becoming
self-sufficient. Learn more about the Alaska Temporary Assistance Program, or ATAP.
Effective Immediately: Under Federal Law (section 4004(c) of
P.L. 112-96) it is illegal to make purchases with or to access the cash
benefits on EBT cards at any ATMs that are located in bars, liquor
stores, gambling or adult entertainment establishments.
ATAP cash benefits on the Alaska Quest
card can be accessed by making purchases at a store, getting cash back
with a purchase, or via a cash withdrawal at an ATM. There is a $0.32 fee for each ATM withdrawal. Additionally, some ATM
owners may also charge a surcharge fee for using their ATM.
There is never a fee for making purchases at a store or
getting cash back with a purchase.
Check your account information:
- ebtEDGEE
You can hold down the Ctrl key while clicking on the link to open the site in a new browser tab.

To report a lost, stolen, or damaged card, or to report an error in your account balance, call the Customer Service number below:
Quest Card Customer Service: Toll Free 888-997-8111
(TTY Users Call Toll Free 800-770-8973 RELAYalaska then dial 888-997-8111)
For other Quest Card Assistance contact:
State of Alaska EBT Customer Helpdesk
P.O. Box 110640
Juneau, AK 99811
Call Toll Free 888-620-1111
Fax: 907-465-3651