Alaska Quest Card

Alaska contracts with Fidelity Information Services, LLC (FIS) to maintain Alaska Quest Card accounts. FIS provides an Internet site Quest Card holders can use to access their accounts. Card holders can use this secure site to check their Quest card account activity, download an account statement and change their PIN.

• Your Quest Card 
• SNAP Retail information
  

The Division of Public Assistance issues Supplemental Nutrition Assistance Program (SNAP) and other benefits to low-income households through the Alaska Quest card. The Quest card is an Electronic Benefits Transfer (EBT) card that can be used to purchase eligible food and other items at grocery stores and Farmer's Markets.

Alaska SNAP provides food benefits to low-income households to buy food products from authorized stores and Farmer's Markets statewide. Learn more about SNAP.

• How Do I Use My SNAP Benefits
• Find stores that take the Quest card
  

The Anchorage Farmers’ Market accepts SNAP benefits. To use these benefits at this market, recipients should first visit the information booth where their Quest card will be debited for the amount that they want to spend and exchanged for tokens that can be spent at any participating vendor at the market.  For more information such as the market location and hours of operation, please consult the market’s website at www.anchoragefarmersmarket.org. Farmers’ markets and farm stands can sign up to accept SNAP through the USDA SNAP and Farmers Markets website, or call 1-877-823-4369.

• October 20 - For Posting:Informational Flyer for SNAP Recipients and Retailers in Southwest Disaster Areas
  Now through Nov. 4, SNAP recipients living in disaster areas caused by Typhoon Merbok can use their Quest Card for “hot” and prepared foods.
  
  
• October 17 - Hot Foods for SNAP recipients in Southwest Disaster Areas: See our announcement about Special Disaster Rules for Accepting SNAP EBT Benefits for Hot Foods Purchases for details on how to use SNAP benefits, and a list of retailers who can participate (but are not required to do so.)
  
  

SNAP public retailer information

• USDA Retailer information
• Store Eligibility Requirements
  
• SNAP Retailer Service Center: 877-823-4369
• Retailers may email policy questions to the service center at: RPMDHQ-Web@fns.usda.gov
• Supplemental Nutrition Assistance Program (SNAP) / Electronic Benefits Transfer (EBT):
  Frequently Asked Questions for New Retailers

The Alaska Temporary Assistance Program (ATAP) provides cash assistance and work services to low-income families with children to help them with basic needs while they work toward becoming self-sufficient. Learn more about the Alaska Temporary Assistance Program, or ATAP.

Effective Immediately: Under Federal Law (section 4004(c) of P.L. 112-96) it is illegal to make purchases with or to access the cash benefits on EBT cards at any ATMs that are located in bars, liquor stores, gambling or adult entertainment establishments.

ATAP cash benefits on the Alaska Quest card can be accessed by making purchases at a store, getting cash back with a purchase, or via a cash withdrawal at an ATM. There is a $0.32 fee for each ATM withdrawal.  Additionally, some ATM owners may also charge a surcharge fee for using their ATM. 

• View a list of surcharge-free ATMs. 

There is never a fee for making purchases at a store or getting cash back with a purchase. 

Check your account information:

• ebtEDGEE

  You can hold down the Ctrl key while clicking on the link to open the site in a new browser tab.

 

Quest Card Customer Service: Toll Free 888-997-8111
(TTY Users Call Toll Free 800-770-8973 RELAYalaska then dial 888-997-8111)

For other Quest Card Assistance contact:
State of Alaska EBT Customer Helpdesk
P.O. Box 110640
Juneau, AK  99811

Call Toll Free 888-620-1111
Fax: 907-465-3651